FAQ's

Q. How can I pay?

A. We accept payment from
    - Credit card : American Express, Dinners Club, Discover, JCB, Mastercard and Visa
    - PayPal

Q. How do I check the status of my order or track a shipment?

A. Go to My Account and enter your username and password. 

Q. How can I contact you?

A. You can contact us by phone at 1-800-497-8800 or send us an email to support@linenstore.com

Q. What is your shipping policy ?

A. Please take a look at our shipping policy 

Q. What if I want to return items ?

A. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please visit return policy for more information

Q. Does Linen Store charge sales tax ?

A. Sales tax is not separately calculated and collected in connection with items ordered from Linen Store unless explicitly indicated as such in the ordering process. Items ordered from Linen Store may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Linen Store, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.